Frequently Asked Questions

The Döllerer Family Business

The Döllerer family business includes the Original Building at 5440 Golling, Markt 56 and the Döllerer Wine House & Enoteca at 5431 Kuchl, Kellau 160.

In the Döllerer Original Building you will find the Gourmet Hotel, the Döllerer Inn and Restaurant, and the Feine Kost Delicatessen. Our studio is located on the first floor of the building, where the cooking courses, wine workshop days and much more take place.

The Döllerer Wine House & Enoteca is a wine store where private wine lovers can buy wines, sparkling wines, spirits and much more from Tuesday to Saturday with professional advice; it is also a wine wholesaler that sells and delivers wines to wholesale customers from the hospitality and hotel industries.

Location overview

Our large family lends a helping hand each day in all areas. Andreas and Christl Döllerer can be found in the Döllerer Original Building in Golling. Andi and his team conjure up great dishes in the kitchen, while his wife Christl looks after the guests, the service and hotel operations.

Raimund and Christian can be found in the Döllerer Wine House & Enoteca, where they take care of all matters relating to the Wine House. Raimund’s wife Sabine manages the marketing and accounting for the entire family business and works in the Wine House, the Enoteca and in Döllerer’s Feine Kost Deli. Raimund and Sabine’s older children are also actively involved in the family business: Laura is our “wine ambassador” in Germany in sales and also supports the marketing team. Raimund Jr. is always there when something is needed – whether in the office or in the wine warehouse.

The senior bosses Hermann, Martha and Marianne are still very involved. As before, Hermann is Döllerer’s brand ambassador for wine and enjoyment. Martha takes care of the beautiful flower arrangements in the main building and Marianne happily prepares her delicious dumplings for Döllerer’s Feine Kost, which you can buy there and take home with you.

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Döllerers Original Building

Click here for our opening hours.

You can reach our reception desk from Tuesday to Saturday between 7:30 a.m. and 9:00 p.m. and from Sunday to Monday between 7:30 a.m. and 12:00 p.m. When our hotel is closed, we are available from Monday to Friday between 8:00 a.m. and 12:00 p.m.

 

Your rooms will be ready to occupy after 2 p.m. If you arrive earlier, you are welcome to leave your luggage with us and enjoy a cozy drink at our Alpin Bar or in Golling’s beautiful surroundings.

On the day of departure, we kindly ask you to vacate your room by 11:00 a.m. at the latest. Depending on availability, late check-out is possible at an additional cost. Please inquire about this at our reception desk.

You can enjoy our deli breakfast and Andreas Döllerer’s alpine cuisine breakfast with us from Wednesday to Sunday.

Breakfast times:

WED – SUN: 7:30 a.m. - 10:30 a.m. (from 8:00 a.m. for outside breakfast guests)

We are pleased to give you the opportunity to park your car in our new parking garage for a fee of    € 18.00 per day. We will be happy to bring your car to the parking garage for you. For a surcharge of € 5.00 you can charge your e-car once a day in the garage.

For short visits, we recommend parking at the Egelsee parking lot or in the short-term parking zone in Golling. Please note that the short-term parking zones shown in Markt Golling apply Monday to Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 7:00 a.m. to 12:00 p.m. You can park for 90 minutes free of charge using a parking meter.

The Golling-Abtenau train station is approx. 500 meters and a 7-minute walk from the Döllerer Original Building. You can reach the Döllerer Original Building from the Salzburg Airport in about 25 minutes. The distance is 33 kilometers.

 

If you need a taxi or shuttle, we will of course organize this for you with our cooperation partners. Since the taxi companies are stationed in Hallein and Salzburg, we ask that you notify the reception desk well ahead of time.

 

Our parking garage has charging options for both e-cars and e-bikes. We charge a flat rate of € 5.00 per day for charging your e-car. There is no cost to charge your e-bike.

 

Our parking garage is only accessible to hotel guests with a room card and there is storage space for your bicycle and a charging station for e-bikes.

 

You can pay in every location in the Döllerer Original Building with debit cards, Mastercard, Visa, Maestro, Amex and with cash and Döllerer vouchers. For booking rooms and packages as well as cooking courses and events, deposits can be made in the form of bank transfers or with a credit card.

 

Vouchers should be redeemed within 2 years. Vouchers with defined services may be subject to a price change. Any difference that may arise must be paid when redeemed.

Döllerer vouchers can also be partially redeemed. Redemption is possible in all Döllerer businesses as well as in the online shop or in Döllerer’s ticket shops.

Room, package and event bookings must be canceled in writing – preferably by email. The following cancellation conditions apply:

Up to 1 month before your planned arrival:no cancellation fee
1 month to 1 week before your planned arrival:40 %
of the total price
In the last week before your planned arrival:70 %
of the total price

Important note:

These cancellation conditions do not apply to admission tickets for the Art & Culinary Festival Burg Golling or the Salzburg Festival that were purchased together with hotel reservations. These cards CANNOT be returned.

The Austrian hotel contract conditions apply in the currently valid version, which we would be pleased to send you.

If there are border closings due to current COVID-19 regulations, you can choose from the following options:

  • Rebooking: you can postpone your booking to a later period
  • Voucher: if we have already posted a deposit when you make your reservation, you will receive a voucher for your next visit.
  • Cancellation: at your request, we can cancel your reservation and look forward to welcoming you another time.

We have rooms in which there is enough space in the bedroom for wheelchair access. Some of the bathrooms can be accessed by wheelchair, but unfortunately they do not meet the criteria for complete accessibility. Please contact our reception desk for more detailed information.

 

If you would like to spend your vacation with your four-legged friend, your pet is of course very welcome. We charge € 25.00 per dog per day and ask that you notify us shortly before arrival. Dogs are also allowed in the Restaurant, Inn and Enoteca facilities.

 

We offer free WiFi with unlimited download volumes throughout the hotel.

 

The spa area can be used from Tuesday to Saturday from 8:00 a.m. to 9:00 p.m. If you would like to use our sauna or infrared cabin, please let us know 20 minutes in advance.

Special note:

Depending on the prevailing COVID-19 regulations at the time of your stay and the resulting hygiene and social distance regulations, we would be pleased to offer you a personal time slot for your stay in the sauna or infrared cabin. Please let the reception desk know when you would like to use it or notify us in advance when you make your reservation.

In the Döllerer Inn you can enjoy traditional Salzburg and Austrian cuisine at the two-chef hat level. You are welcome to dine à la carte or choose our menu suggestions from the three or four course menu. For a special culinary delight, there is our Almwinkel menu, which pampers your palate with 6 surprise courses. Naturally, we also offer you a suitable drink or wine pairing.

Our restaurant serves the award-winning “Alpine Cuisine” by Andreas Döllerer. Two gastronomic journeys await you in the upscale ambience of the Döllerer Restaurant: the “Göllüberquerung” menu with seven courses and the “Oberjoch” menu with five courses. Depending on your mood, you can choose among the exquisite wine pairings, something from our wine list or non-alcoholic drinks.

Our chefs will of course be happy to prepare a vegetarian, vegan or pescatarian menu for you. Our kitchen team also creates a specially adapted menu for people with lactose, gluten or other intolerances/allergies. Please let us know in advance of any allergies/intolerances or eating habits so we can cater to your individual wishes and prepare accordingly.

 

We are happy to serve you an alcohol-free option on request. If a package has already been booked or you would like to pay with a voucher that includes a wine option, the value of such a voucher will be gladly offset against the alcohol-free option.

 

For events, seminars, private celebrations or company events, we have just the right room or location for almost any group size. Our food service offers space for a maximum of 180 people, divided between our Restaurant and Inn.

In addition, the following rooms are available to you at the Döllerer facility:

Döllerer’s studio offers space for up to 22 people, our seminar room for up to 15 people, and Döllerer’s lounge for up to 14 people.

Alternatively, you can also book the Döllerer Enoteca and Burg Golling facilities for your events, seminars and celebrations. We would be pleased to prepare an individual offer for your event, including culinary options and an exciting support program.

Döllerer Wine House & Enoteca

Döllerer’s Wine House & Enoteca are just 1.5 km from Döllerer’s Original Building. In just 3 minutes by car or a 20-minute walk you can immerse yourself in the Döllerer world of wine and visit the Enoteca with its comprehensive wine collection.

 

The best way to pay for your purchases in the Döllerer Enoteca is in cash, with an ATM, Visa or Mastercard. You are also welcome to use Döllerer vouchers and prepaid cards to pay on site.

 

Sufficient parking spots are available in front of our Enoteca for your shopping or wine tasting. If you buy several wine boxes, we would be pleased to assist you with the transport from our Enoteca to your car.

 

The best way to travel to Golling/Abtenau station is by train. From there it is a 12-minute walk or about 1 km to the Döllerer Wine House & Enoteca.

 

No, unfortunately this is not possible. We ask for payment on site.

 

Our Gourmet Packages are packed with great care in our Wine House. With a lead time of at least 1 business day (depending on product availability and season) you can pick up your Gourmet Package in the Döllerer Wine House & Enoteca during the usual opening times. During the Christmas/Advent season, the lead time can be a little longer.

 

Of course this is possible! You can buy many of our homemade delicacies and our large range of wines, sparkling wines, spirits and non-alcoholic beverages, accessories and gift ideas easily and conveniently from your home via our online shop at shop.doellerer.at